Everything you need to know about our templates, subscriptions, and payments.
You can reach our support team through the following channels:
Email: support@notewisdom.com
Contact form: available on our Contact page
We typically respond within 24-48 hours on business days. For subscription or payment issues, please include your order number or account email so we can assist you faster.
We add new templates on a regular basis — typically several new additions every week. As a subscriber, you'll automatically have access to every new template we publish during your subscription period, at no extra cost.
Your account is for individual use only. Sharing login credentials with others is not permitted and may result in account suspension.
If you need multiple users to access our templates — for example, for a team or classroom — please contact us about team or multi-seat licensing options.
Because all of our products are digital and delivered instantly, we are unable to "take back" a purchase once it has been downloaded. This is a common practice across the digital goods industry and helps us keep prices fair for all customers.
We strongly encourage you to review the template preview, description, and file format details carefully before purchasing. If you're unsure whether a template fits your needs, please contact us before buying and we'll be glad to help.
Absolutely. All payments are processed through PCI-DSS compliant gateways (Paddle and Waffo). We never store your card details on our servers. All data is transmitted over encrypted HTTPS connections, and we follow industry best practices for account security.
Payment failures are usually caused by one of the following:
Insufficient funds or card limit reached
Card expired or blocked by your bank
Billing address mismatch
Please try a different payment method, or contact your bank to authorize the transaction. If the problem persists, reach out to our support team and we'll help you resolve it.
We're currently working on student and team plans. In the meantime, if you're interested in a bulk license for your school or organization, please contact us and we'll be happy to discuss a custom arrangement.
Yes. You can upgrade or downgrade your plan at any time from the Member Center. When you upgrade, the price difference will be prorated and charged immediately. When you downgrade, the change takes effect at the start of your next billing cycle.
Yes. All templates downloaded through a subscription or single purchase can be used for both personal and commercial projects, including:
Client presentations
Business pitches
Educational courses
Marketing materials
The only restriction is that you may not resell, redistribute, or repackage the templates as your own product.
Once your payment is confirmed, you'll immediately gain access to your downloads:
Log in to your account.
Navigate to the template you purchased.
Click the Download button on the template page.
You can re-download any purchased template as many times as you need during your subscription period.
We accept a wide range of payment methods through two secure gateways:
Paddle — Credit cards (Visa, Mastercard, American Express), PayPal, and other international methods. Paddle automatically handles VAT and sales tax.
Waffo — Fast local payment methods for select regions.
Your payment information is encrypted and never stored on our servers.