Refund Policy

Last Updated: August 26, 2026

This Refund Policy is issued and published by Heilongjiang Lezhi Education Consulting Co., Ltd. (hereinafter referred to as "the Supplier", "we", "us" or "our"), and applies to all digital products, documents, templates and online services purchased through our official website via the Paddle payment platform.

All payment transactions, order settlement and refund review are officially handled by Paddle as the Merchant of Record. This policy is formulated in strict compliance with Paddle Buyer Terms and mandatory consumer protection laws of corresponding jurisdictions, and does not contain any merchant-defined restrictive clauses or exceptions beyond statutory and platform rules.

1. Scope of Application

This policy applies to all paid transactions completed through Paddle Checkout or Paddle Invoicing on our website, including but not limited to:

One-time purchased digital products (e.g. digital documents, template packages, learning materials, toolkits)
Recurring subscription products and services
Paid add-ons, upgrades and supplementary materials bundled with core products

This policy does not apply to free products, free trial services or products obtained through channels other than the official Paddle checkout on this website. For full official terms governing payment and buyer rights, please refer to the Paddle Buyer Terms.

2. General Refund Window & Basic Eligibility

In line with global minimum compliance requirements and Paddle platform rules, we provide a 14-calendar-day refund window for all paid transactions, calculated from the date when the transaction is completed and the product is delivered to you.

Within the 14-day period, you may submit a refund application in accordance with the rules below. All refund requests will be reviewed in accordance with local mandatory consumer protection laws and Paddle’s unified review standards.

2.1 Consumers in the EU / EEA and the United Kingdom

For consumers residing in the EU, EEA or the United Kingdom, you enjoy the statutory right of withdrawal in accordance with the Consumer Rights Directive and UK consumer protection regulations:

You may withdraw from the purchase contract for any reason within 14 calendar days from the date of transaction completion, without giving any justification.
Upon valid exercise of the withdrawal right, you are entitled to a full refund of all charges paid for the corresponding product, including applicable consumption taxes.
The right of withdrawal shall cease to apply if you have explicitly agreed to the immediate delivery of the digital product before the end of the withdrawal period, and have actually started to download, access, stream or use the digital product and acknowledged that you will lose the withdrawal right accordingly.

2.2 Consumers in Other Regions

For buyers in regions outside the EU/EEA and UK:

We accept refund applications submitted within 14 calendar days from the date of purchase.
Refund requests will be reviewed fairly in combination with product usage and local applicable laws, and eligible requests will be processed in full accordance with Paddle platform rules.

3. Refund Rules by Product Type

3.1 One-time Digital Products

If you submit a refund application within 14 calendar days after purchase and have not actually downloaded, activated or obtained full access to the product, you are entitled to a full refund of the paid amount.
If you have obtained full access to the digital product within the 14-day period, the refund will be reviewed in accordance with applicable statutory rules and platform specifications.
If the product fails to be delivered normally due to technical faults on our side, or the product content is seriously inconsistent with the description, you may apply for a full refund or product replacement within the validity period.

3.2 Subscription Products

For subscription products, you may apply for a full refund within 14 calendar days from the date of initial subscription payment, subject to applicable rules.
After the 14-day refund window expires, you may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle, and you will not be charged for subsequent cycles. No proportional refund will be issued for the remaining days of the current billing cycle.
Subscription products will be automatically renewed according to the cycle you selected during purchase. We will send you a renewal reminder in accordance with legal requirements before the price adjustment or renewal. If you do not accept the price adjustment, you may cancel the subscription before the next billing cycle.

4. Statutory Exceptions

The following circumstances are statutory exceptions recognized by applicable consumer protection laws and Paddle official rules, and do not constitute merchant-defined refund restrictions:

Digital products that have been fully delivered to you, where you have explicitly agreed to immediate delivery before the end of the cooling-off period and have actually obtained complete access to or downloaded the product content.
Products made to your personal customization requirements or produced according to your explicit personal instructions.
Subscription services that have been fully performed and consumed within the billing cycle after you voluntarily cancel after the 14-day refund window.
Refund requests submitted beyond the statutory 14-day time limit, except as otherwise required by mandatory local laws.

5. Refund Application Channels & Process

You may submit a refund request through either of the following two channels. We recommend you use our on-site feedback form for product-related issues, and we will assist you in coordinating with Paddle for follow-up processing.

5.1 Submit via Our On-site Refund Feedback Page

You may submit your refund request directly through our official feedback center: Refund Feedback Center
When submitting, please provide your full name, order ID / transaction ID, contact email address, and a clear description of your issue. Our customer service team will review your request within 2 working days and assist you in advancing the refund process with Paddle.

5.2 Submit via Paddle Official Channel

Since Paddle serves as the official Merchant of Record for all transactions and holds the payment funds, you may also submit a refund application directly through Paddle's official system for unified review and processing:

Submit a refund application directly through the Buyer Portal link in your Paddle order confirmation email.
Contact Paddle official customer support through the Paddle Help Center to submit a refund request and provide your order number and relevant supporting materials.
For complete official rules on refunds and buyer rights, please refer to Paddle Buyer Terms.

After receiving your application, Paddle will review it in accordance with this policy and applicable laws, and notify you of the review result by email. For eligible refund requests, the refund will be returned to your original payment account in the same currency as the payment.

6. Refund Processing Timeline

The review cycle for general refund applications is usually 3–5 working days.
After the refund is approved, the actual account arrival time depends on the settlement cycle of your payment card issuer or payment institution, usually 5–10 working days.
Consumption taxes and fees included in the order amount will be refunded synchronously with the principal amount in accordance with applicable tax rules.

7. Tax Refund for Business Buyers

If you are a business buyer registered for consumption tax (including VAT, GST and similar indirect taxes) in the country of purchase, you may apply for a refund of the corresponding tax amount in accordance with local laws:

You shall submit the tax refund application and provide a valid tax registration number or tax exemption certificate within 60 days from the date of the transaction.
Applications submitted beyond the 60-day time limit may be rejected, unless otherwise required by mandatory local laws.
The tax refund will be processed uniformly by Paddle after verifying the tax qualification materials.

8. Chargeback and Dispute Resolution

We recommend that you contact Paddle official customer support or submit an application through our Refund Feedback Center to communicate and resolve the problem before initiating a chargeback with your bank or card issuer. Friendly communication usually achieves faster resolution than the chargeback process.

If Paddle reasonably determines that a chargeback application constitutes fraud, malicious refund or abuse of the payment protection mechanism (such as applying for non-delivery refund after actually receiving and using the product), we may, in accordance with platform rules, suspend your access to relevant products during the investigation period, and permanently restrict your access to all products on this website if the investigation confirms the violation.

9. Policy Update

We may update this Refund Policy from time to time according to business adjustments, changes in Paddle platform rules or updates of relevant laws and regulations. The updated policy will be published on this page and indicate the update date.

If you complete a new transaction after the policy update, it will be deemed that you have accepted the updated refund policy. For transactions completed before the update, the refund policy at the time of transaction shall apply.

10. Contact Information

If you have any questions about product functions, content description or delivery status, you may submit your inquiry through our Feedback Center.
For questions related to payment status, order inquiry and subscription management, you may also contact Paddle official support directly through the Paddle Help Center for faster processing. Full official terms are available at Paddle Buyer Terms.

11. Legal Entity Information

This policy and all products and services on this website are operated by: Heilongjiang Lezhi Education Consulting Co., Ltd. Registered in Heilongjiang Province, People's Republic of China

As the official product supplier, we cooperate with Paddle to provide you with product delivery and after-sales support services. All transactions are subject to the Paddle Buyer Terms in addition to this policy.